mmDial is the call centre software built by mm-infotec GmbH: create campaigns, import leads, dial predictively and see everything as it happens – with no phone system of your own, nothing to install, and servers located in Germany.
1 Billed by the second from the first second, plus VAT. Billing and handling may be carried out by partner companies.
Not a recorded message, but someone to talk to. The AI agent dials through the same campaign, speaks with a natural voice, follows the brief you write in plain language – and hands over to one of your agents as soon as there is real interest.
Two routes, one system
Both plans run on the same dialler technology. What differs is how much the administration interface can do – and how you pay.
For call centres that want to start straight away and only pay when calls are actually being made. You get the complete predictive dialler with campaigns, lists, live monitoring, statistics and call recording.
For call centres working for several clients, with their own order forms, inbound traffic and a CRM to connect to. Predictable cost per seat, in return for the full administration feature set.
Features
From the raw list to the finished export – in one interface, without switching tools.
Dial level, abandon rate, call outcomes and hotkeys are yours to set per campaign – while the campaign is running.
Import CSV by drag and drop, map fields, check for duplicates, recycle and mix lists.
The agent workspace runs in the browser. You assemble order forms yourself in the form designer.
See live how many leads are left, where ASR and abandon rate stand, and what every agent is doing.
Incoming calls land in the same interface – including voice menu, queue and voicemail.
Record per campaign or on the agent’s command, with free file-naming schemes and bulk download.
Dialling methods
A predictive dialler starts the next call before the agent has finished the current one. mmDial keeps working out how many lines each agent needs, and filters out everything that will not become a conversation: engaged tones, dead numbers, fax machines and answering machines.
You set the abandon-rate limit yourself. If your list is too small for predictive work, switch the same campaign to power dialling with a fixed overdial factor, or to manual dialling, with one click. It costs nothing extra.
A look inside
Screenshots from the application – the figures in them are sample data. Click to enlarge.
Getting started
Choose a plan, enter your company details, click the link in the confirmation email. Once checked, you receive your user ID and password by email.
Create a campaign, upload your address list as a CSV and map the columns, create your agents. The manual comes with the email as a PDF.
Agents sign in through the browser, tick the built-in phone, and the dialler starts. You top up credit by advance payment or bank transfer.
Technology & operation
On site you need only workstation PCs, headsets and a reliable internet connection. Servers, phone system, database and maintenance are ours.
Frequently asked questions
mmDial Direkt is the entry level: the full predictive dialler, campaigns, lists, live monitoring, statistics and call recording – with no monthly fee, you pay only for the calls. mmDial (Comfort) adds order forms with a form designer, inbound campaigns with call blending, the lead manager, the filter builder, list mixing, document dispatch, working-hours management, groups and permissions, and the API. You can move from Direkt to Comfort at any time.
No. The entire technical side – web interface, dialler core, phone system and database – runs in our data centre in Germany. At the desk you need a current browser, a headset – the voice connection sits inside the browser.
Registration takes about two minutes. You receive a confirmation email, click the link, and once your details have been checked automatically we send your login credentials by email – together with the manual as a PDF.
On a prepaid basis and by the second from the first second. You top up credit and see what you have used in the interface. A minute to a German landline costs 1.0 cent, to a German mobile 8.5 cents (mmDial) or 10.5 cents (mmDial Direkt), each plus VAT.
Yes. mmDial Comfort offers an HTTP API as well as external order forms, so you can hand over leads, write outcomes back and collect exports automatically. Export templates can also be set up so the files match your client’s required format exactly.
Automatic dialling runs Monday to Saturday between 8 a.m. and 8 p.m.; you set the permitted window for each campaign. The administration interface is available around the clock.
Still something open? Write to us or give us a call: +49 241 927 89 88 0
Two minutes to register, credentials by email, manual included. We are happy to walk you through the setup over the phone.
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