Record permanently
Every call in the campaign is recorded in full. Sensible when your client requires gapless documentation.
Controlled by the agent
The agent starts the recording when it matters – to confirm a sale, for instance – and stops it afterwards. For as long as recording runs, that is displayed clearly and visibly to them.
mmDial Comfort
File names your client can read
Recordings rarely stay in mmDial – usually they are passed on. So that the recipient can match them up, you compose the naming scheme yourself.
- First name and surname
- Phone number
- Lead ID and external lead ID
- Campaign and list
- Date and time
- Agent ID
Schemes can be saved and reused for further campaigns. If a client changes their requirements, you adjust the scheme instead of renaming files.
Finding, not searching
Quick search and advanced search let you filter by campaign, period, file name, length or lead. From a hit you jump straight to the associated record.
In mmDial Comfort you can also search within the content of the call – useful when you are looking for the right recording for a case and only know a keyword.
Bulk download
Recordings are kept ready so that you can download them as a package – you do not have to handle each file individually. On request, the recordings belonging to an export can be delivered along with it.
A note on data protection. Recording telephone calls is only permitted if
everyone involved knows about it and has consented. mmDial provides the technical
capability; as the controller, you are responsible for lawful use – the notice announcement,
consent, retention periods and the record of processing activities. The details are governed
by the data processing agreement, which we are happy to provide.
Keep reading
Other parts of mmDial
Campaigns & dialling behaviour
Predictive, power and manual dialling, call outcomes, hotkeys, status transfer and do-not-call lists.
Lists & lead management
CSV import while you work, drag & drop field mapping, duplicate checks, list mixing and the filter builder.
Agent workspace & order form
Browser-based workspace, form designer, callbacks, break reasons and permissions.
Live monitoring & statistics
Adjust the dial level live, watch ASR and abandon rate in real time, analyse down to five-minute intervals.
Inbound & call blending
Incoming calls in the same interface, voice menus, queues, voicemail and priority routing.