Both plans use the same dialler core and the same telephony. They differ in how much of the administration interface you get – and in the billing model. Below you will find every feature listed individually.
A full predictive dialler with no fixed costs. Ideal when your workload fluctuates or you want to get to know the system first.
You pay only for the minutes actually spent on the phone.
For call centres with several clients, their own forms, inbound operation and connections to existing systems.
Booked in packages from 5 seats, plus VAT and telephony.
Feature by feature
On narrow screens the table can be scrolled sideways.
| Feature | mmDial Direkt | mmDial Comfort |
|---|---|---|
| Dialling modes & telephony | ||
| Predictive diallingStatistical control of the dialling speed | included | included |
| Power dialling with a fixed overdial factor | included | included |
| Manual dialling by the agent | included | included |
| Dialling ratio freely set or automaticAuto level: average, aggressive or strict | included | included |
| Limit for the abandon rate | included | included |
| Maximum records used per minute | included | included |
| Permitted time window per campaign | included | included |
| Answering-machine and live-person detection | included | included |
| Caller ID (CLIP) per campaign | included | included |
| Regional CLIP numbers per area codeLocal area code matching the destination number | not included | included |
| Call blending – inbound and outbound mixed | not included | included |
| Phone in the browser (integrated VoIP connection)no installation, a headset is enough | included | included |
| SIP softphones and desk phones | included | included |
| AI Agent Live | ||
| The AI runs the conversation itselfEnabled on request – see the dedicated page | not included | included |
| Call guide as your own prompt | not included | included |
| Natural voices to choose fromseveral voices in different languages | not included | included |
| Fixed announcement before handing over to the AI | not included | included |
| Answering-machine detection for the AIduring the AI call or already at call setup, with your own keywords and time limits | not included | included |
| Forwarding to a human agentThe moment is controlled by a separate prompt | not included | included |
| Separate SALE prompt for judging success | not included | included |
| AI agents separated in the live view and statistics | not included | included |
| Campaign management | ||
| As many parallel campaigns as you like | included | included |
| Change settings during live operation | included | included |
| Your own call outcomes per campaign | included | included |
| Outcome hotkeys for agents | not included | included |
| Outcome forwarding to another campaign, list or forme.g. automatic handover of sales to a QA campaign | not included | included |
| Copy a campaign, assign a colour and a short code | not included | included |
| Break types and break management | not included | included |
| Automatic dialling rules for leads not reached | not included | included |
| Working-hours and shift management | not included | included |
| Blocklist (DNC) per campaign | included | included |
| Global blocklist with import and export | not included | included |
| Agent groups with their own campaign permissions | not included | included |
| Lists & lead management | ||
| CSV import with drag & drop field mapping | included | included |
| Import during live operation | included | included |
| Duplicate checking on importwithin the campaign or across all campaigns | included | included |
| Filter out invalid phone numbers on import | included | included |
| Rotate, archive and deactivate lists | included | included |
| List reporting by call outcome | included | included |
| Lead search and lead editing | included | included |
| Alternative phone numbers per lead | not included | included |
| List mix from several listsproportional or random, with a controllable order | not included | included |
| Filter builder for selective lead feeding | not included | included |
| Lead manager: enrichment and lookup tablesby phone number, lead ID, external lead ID or a lead field | not included | included |
| Follow-ups and callbacks | included | included |
| Convert callbacks between personal and global | not included | included |
| Callback history per lead | not included | included |
| Agent desk | ||
| Agent desk entirely in the browser | included | included |
| Agent starts and stops the recording | included | included |
| Personal callback list | included | included |
| Put a lead on the blocklist | included | included |
| Dial the alternative number | included | included |
| Order form – internal or external | not included | included |
| Form editor for your own order formsCompose fields, cards, snippets and field permissions yourself | not included | included |
| Record reasons for breaks | not included | included |
| Send documents and emails from the callpersonalised from the order form if you wish | not included | included |
| Add-on modules in the agent deske.g. calendar, decision lists, internal messages | not included | included |
| Interface in six languagesGerman, English, Spanish, French, Dutch, Turkish | included | included |
| Help buttons beside the settings | included | included |
| Edit the lead during the callfields released per campaign | not included | included |
| Fine-grained permissions per agent | limited | included |
| Live monitoring & reporting | ||
| Live monitoring per campaign | included | included |
| Change dialling mode and ratio live | included | included |
| ASR, abandon rate and call duration in real time | included | included |
| Overall view across all campaigns | not included | included |
| Agent utilisation and calls per minute | not included | included |
| Lock a workstation, sign an agent out after their call | not included | included |
| Statistics per day and per periodin mmDial Direkt: agents and agent overview | limited | included |
| Reporting down to 5-, 15- and 30-minute level | not included | included |
| Working-time and break-time reporting | not included | included |
| Inbound statistics | not included | included |
| Daily figures per campaign, saved overnightotherwise only the current state is left after midnight | not included | included |
| Calls by hourtwenty-four hours compared, two days side by side | not included | included |
| Call recordings | ||
| Recording of calls | included | included |
| Recording permanent or controlled by the agent | included | included |
| Free file-naming schemesfrom name, phone number, lead ID, date and further fields | not included | included |
| Bulk download instead of individual files | included | included |
| Record only the agent channel, delayed recording | not included | included |
| Advanced search within the call content | not included | included |
| Inbound | ||
| Inbound campaigns | not included | included |
| Voice menu (IVR) with announcements and menu options | not included | included |
| Queue with on-hold music and limits | not included | included |
| Voicemail | not included | included |
| VIP routing for priority callers | not included | included |
| Customer data displayed on an incoming call | not included | included |
| Export & interfaces | ||
| CSV export of leads | included | included |
| Save and load export templates | not included | included |
| Set the field order by drag & drop | not included | included |
| Export master and order data together | not included | included |
| Automatic export on a schedule | not included | included |
| HTTP API for connecting to your CRM | not included | included |
| Signing in to the API with a token (Bearer) | not included | included |
| Notifications (webhooks) on outcome changes and lead editsup to three addresses per rule, as POST or JSON, optionally with an email | not included | included |
| Campaign modules and customer-specific extensions | not included | included |
| Admin log of every change | not included | included |
| Commercial terms | ||
| Setup fee | none | none |
| Base fee | none | from €500 / month (5 seats) |
| Cost per agent seat | none | €100 / month |
| Minimum spend | none | none |
| Contract term | none | 1 month, 14 days notice |
| Billing | Prepaid credit for the telephony | monthly + prepaid credit |
| German landline per minute | 1.0 cents | 1.0 cents |
| German mobile network per minute | 10.5 cents | 8.5 cents |
| Priority handling for support and fault clearance | not included | included |
All prices are exclusive of statutory VAT. Telephony is billed to the second from the first
second; billing and handling may be carried out through partner companies. Further countries
and special numbers on request. The
general terms and conditions apply.
* We buy the AI functions in internationally, depending on the function wanted; which
provider is used follows from what the campaign has to be able to do –
more on the AI Agent Live page.
Making the choice
We will look at your use case together and tell you honestly whether mmDial Direkt is enough.
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