Campaigns & dialling behaviour
Dialling mode, call outcomes, hotkeys, blocklists and time windows – set per campaign.
- Home
- Features
mmDial features
mmDial covers the whole chain: load the raw list, dial it the way you want, document the call, analyse it and export the result. All in one web interface, with nothing to install on the workstation.
Lists & lead management
Import, field mapping, duplicates, rotating and shuffling lists, filters and enrichment.
Agent workspace & order form
The desk in the browser, the order form from the form builder, permissions and breaks.
Live monitoring & statistics
Steer it live and analyse it afterwards – from dialling ratio to break times.
Inbound & call blending
Incoming calls, voice menus, queues, voicemail and call blending.
Call recording
Control recordings, name them, search them and download them in bulk.
AI Agent Live
The AI runs the conversation itself – following your prompt, with a natural voice, and hands over to a human as soon as things get interesting.
System level
What runs in the background
The entire IT infrastructure sits in our data centre. All you need on site are workstation PCs. The application spreads load across several servers dynamically and monitors itself.
- Predictive and power dialler
- Call distribution (ACD)
- Dynamic load balancing
- Servers located in Germany
- Telephony via VoIP partners
- Per-second timing
- Round-the-clock administration
- Call blending (mmDial Comfort)
Administration level
What you control yourself
Everything that makes up day-to-day operation is yours to set, without going through support – even while the campaign is running.
- Several campaigns in parallel
- Your own call outcomes
- Order forms
- Exports to your specification
- Rotate and shuffle lists
- Import during live operation
- Agents and group permissions
- CRM connection via API
Agent level
The desk where it actually matters
The agent interface is deliberately kept narrow: whatever is needed during the call is visible – nothing else is.
Short training
Few buttons, clear statuses. New agents are usually productive after a single briefing.
Personal callback list
Agents create their own follow-ups – visible to themselves alone or to the whole team, as you prefer.
Recording under control
Start and stop at the press of a button, with a clear indicator for as long as recording is running.
The phone is in the browser
The browser brings the voice connection with it – a headset is enough. SIP softphones and desk phones still work.
Nothing convinces faster than your own account
With €10 of starting credit you can try the dialler straight away on real calls.